We accept Visa, Mastercard, Discover, American Express, and PayPal. Unfortunately, personal checks are not accepted. For repeat orders, companies may create a bill-to account (after credit approval) and be billed on Net 30 terms.
Registration on the website is not required, but it speeds up future purchases as we store your information. Credit card information can be stored securely for future orders.
Orders are processed Monday through Friday, with most orders processed within 1 business day. Expedited 2-Day and 1-Day orders take priority, and the cut-off time for expedited orders is 2 pm Eastern time. Orders are not processed on company holidays.
Registered customers can log in to the website to check order status, print invoices, and track shipments. Guests can find orders by providing Order ID, Billing Last Name, and either Email Address or ZIP Code. Contact us at Tel: 1-800-628-2639 or Email: email@example.com.
We usually do not backorder, but if needed, we automatically backorder merchandise not shipped with the original order. Backorders are canceled if we cannot ship within 30 days.
Telephone numbers are only used if necessary for order-related issues. Email addresses are used for order confirmation, shipment tracking, and may be used for limited promotions or feedback, with an option to opt out. We do not sell or rent email addresses or telephone numbers.
We ship via UPS, USPS, and Fedex (if required). The most economical shipment method is chosen based on your order.
Yes, free ground shipping is included for all orders in the United States (Alaska and Hawaii excluded).
By default, we choose the least expensive shipping carrier for standard ground shipments. If you need a specific method, please contact Customer Service.
Most orders are processed within 1 business day.
Packages take between 1-4 business days in transit, depending on your location. Tracking information is provided if you have supplied your email.
Unfortunately, we cannot pass on specific delivery instructions to UPS. You can provide delivery instructions directly to UPS by calling 1-800-PICK-UPS or setting up a UPS account.
While Free Standard Ground shipping is included, expedited options come with an extra charge based on weight, destination, and speed. The weight of bulk candy contributes to higher shipping costs compared to lighter items.
When you provide an email address, you will receive a shipment confirmation email with a tracking number.
Yes, PO Box shipments are available for smaller items, and military addresses (APO/FPO/DPO) are accepted.
Unfortunately, we cannot ship to countries outside of the United States at this time.
Orders are not shipped on company holidays, including New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.
For any special requests, please call 800-628-2639 for special pricing and handling.
Returns & Exchanges
If you receive an order with missing, damaged, or incorrect items, please contact us within 5 business days of receiving the order. Large orders may be shipped in multiple boxes on different days.
Not all flavors may be in every bag or box of flavor assortment items due to wrapper changes. Some flavors may not be packed for a short period.
We cannot guarantee meltable items.
No, returns are not accepted for opened candy. For returns or exchanges on unopened candy, contact us with your order information. Prior authorization from Customer Service is required. Returns are not allowed on customized products.
Refunds for returns exclude shipping costs, and the customer is responsible for shipping products back in their original condition. Refunds may be full, partial (minus shipping/re-stocking fee), or credit on a future order. There is a restocking fee of a minimum of $10 or 15% of the order (whichever is greater) applies to returns not due to our error.
If items are refused at delivery, original and return shipping costs will be charged to the purchaser's original form of payment.